Careers

The Customer Service Representative (CSR) plays a critical role as the front-line representative for our client, CARE USA, ensuring all external and internal stakeholders—including donors, beneficiaries, partners, and staff—receive prompt, professional, and accurate service. This role is essential for maintaining strong relationships, fostering trust, and facilitating the smooth operation of our mission-critical activities.

Key Responsibilities

1. Stakeholder Support & Engagement

• Serve as the primary point of contact for inquiries received via phone, email, and live chat, adhering to established service level agreements (SLAs).
• Provide detailed information regarding CARE's programs, mission, fundraising initiatives, and impact stories.
• Resolve complex inquiries, complaints, and issues related to donations (e.g., changes, cancellations, receipting), program operations, and general organizational information.

2. Donor & Gift Processing Support

• Assist donors with setting up, managing, and troubleshooting recurring gifts and online donation platforms.
• Liaise with the Finance and Development teams to ensure accurate recording and acknowledgement of contributions.
• Maintain meticulous records of all interactions and transactions in the Customer Relationship Management (CRM) system (e.g., Salesforce, Raiser's Edge).
  

3. Internal & Operational Support

• Direct internal staff inquiries to the appropriate departments (e.g., HR, Finance, Program Teams) and follow up to ensure resolution.
• Assist with data entry and cleansing projects to ensure the integrity and accuracy of stakeholder information.
• Proactively identify recurring issues and provide feedback to management to improve service delivery and organizational processes.
  

4. Continuous Improvement

• Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, standard operating procedures (SOPs), and internal resource documents.
• Participate in training and professional development sessions to stay current on CARE’s global programs, campaigns, and best practices in customer service.
  

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 1-3 years of proven experience in a high-volume customer service, help desk, or call center environment.
• Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, Outlook).
• Communication: Exceptional written and verbal communication skills with a professional and empathetic telephone manner.
• Alignment: Passion for CARE's mission and a commitment to serving diverse populations with respect and dignity.

Desired

• Associate's or Bachelor's degree preferred.
• Experience in a non-profit or humanitarian sector setting is a strong plus.
• Bilingual proficiency (especially Spanish, French, or Arabic) is highly desirable.
• Familiarity with gift processing and donor management best practices.
  

Competencies & Skills

• Empathy & Patience: Ability to remain calm, professional, and empathetic, especially when handling challenging interactions.
• Problem-Solving: Strong analytical skills with the ability to research, analyze, and creatively resolve complex issues.
• Organization: Excellent time management and organizational skills, with a proven ability to manage multiple priorities simultaneously.
• Teamwork: A collaborative approach, willing to support team members and contribute to a positive working environment.

The Event Coordinator is responsible for the end-to-end planning, logistical execution, and post-event analysis of various CARE USA events. This includes donor stewardship dinners, high-profile speaker series, fundraising galas, national conferences, and advocacy events. This role requires a highly organized, detail-oriented, and dynamic professional who can manage complex logistics while ensuring the event experience powerfully reflects CARE's mission and commitment to fighting global poverty.

Key Responsibilities

1. Event Planning and Execution (70%)

• Logistics Management: Manage all event logistics, including venue selection, contract negotiation, vendor management (catering, A/V, décor, security, etc.), travel arrangements, and accommodation bookings.
• Budget Oversight: Develop, manage, and track event budgets, ensuring all activities are executed within fiscal guidelines and maximizing ROI.
• Timeline and Task Management: Create and manage detailed event timelines, production schedules, and planning documents, coordinating tasks across internal departments (Development, Communications, Programs).
• Technical Production: Oversee all technical aspects of events, including hybrid/virtual event platforms, A/V requirements, lighting, and stage management.
  

2. Stakeholder Engagement and Communications (20%)

• Guest Management: Manage the full guest experience, including invitation development (in collaboration with Communications), registration tracking, seating charts, and on-site check-in processes.
• Branding & Materials: Ensure all event materials (signage, programs, presentations, takeaways) align with CARE's brand guidelines and effectively communicate the mission.
• Vendor Relations: Cultivate and maintain strong, professional relationships with all external vendors and partners.
  

3. Post-Event and Administrative Duties (10%)

• Reporting: Conduct thorough post-event evaluations, including financial reconciliation, vendor debriefs, guest feedback analysis, and measurable results against event objectives.

Qualifications

• Experience:  entry-level in professional event planning and coordination, ideally within a non-profit, foundation, or large corporate setting
• Detail Orientation: Exceptional attention to detail and a commitment to producing high-quality, flawless events.
• Budget Management: Strong fiscal responsibility and experience negotiating contracts and managing five to six-figure budgets.
• Interpersonal Communication: Excellent written and verbal communication skills, with the ability to professionally interact with senior leaders, major donors, and international partners.
• Flexibility & Resilience: Proven ability to anticipate issues, problem-solve rapidly under pressure, and manage unexpected changes with a positive attitude.
• Mission Alignment: A genuine commitment to CARE's humanitarian mission and core values.
  

Qualifications

• Education: High school diploma or equivalent required.
• Communication: Exceptional written and verbal communication skills with a professional and empathetic telephone manner.
• Alignment: Passion for CARE's mission and a commitment to serving diverse populations with respect and dignity.
  

Competencies & Skills

• Empathy & Patience: Ability to remain calm, professional, and empathetic, especially when handling challenging interactions.
• Problem-Solving: Strong analytical skills with the ability to research, analyze, and creatively resolve complex issues.
• Organization: Excellent time management and organizational skills, with a proven ability to manage multiple priorities simultaneously.
• Teamwork: A collaborative approach, willing to support team members and contribute to a positive working environment.